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5-Minute Quickstart

Go from an empty account to your first verified credential — entirely in the Oho app, with no code. This guide walks through signing up, adding a worker, running your first check, and reading the result.

What you'll accomplish

By the end of this guide you'll have:

  • Created your Oho account
  • Added your first worker
  • Added and verified your first credential
  • Read the result and know what it means

Step 1: Create your account (1 minute)​

You'll have been sent an invite link — either from Oho or from a colleague who set your organisation up. Opening it is how you get in. (If you're setting up your own account, you'll follow the same screen.)

  1. Open the invite link. The Create your account page appears.
  2. Fill in:
    • Email — your work email address
    • Full Name — your first and last name
    • Password — at least 8 characters
    • Confirm Password — re-enter the same password
  3. Click Get Started.

That's it — you're signed in and ready to use Oho.

Signing back in later

Once your account exists, you can sign in any time at <tenant>.weareoho.com/login (replace <tenant> with your organisation's subdomain) using your email and password.

Step 2: Add your first worker (1 minute)​

A worker is any person whose compliance you're tracking — an employee, contractor, or volunteer.

  1. In the left menu, under Continuous, click All Workers.
  2. Click + Add Worker in the top right. The Add Worker wizard opens at step 1.
  3. Fill in the worker's details:
    • Legal First Name (required)
    • Legal Last Name (required)
    • Organisation (required) — start typing to create your first organisation, or pick an existing one
    • Date of Birth (recommended) — format DD/MM/YYYY. Some checks, such as VEVO and SA WWC, can't run without it.
    • Work Email (recommended) — how Oho reaches the worker for credential requests and expiry reminders.
    • Legal Middle Name, Location, and Worker Type (e.g. Employee, Contractor, Volunteer) are optional
  4. Click Next.
Spell names exactly as they appear on ID

The legal name and date of birth are used to match the worker against official registries. Enter them exactly as they appear on the worker's official ID, or verification may fail. The worker must be at least 12 years old.

Step 3: Add your first credential (2 minutes)​

Adding a credential automatically runs a check (a verification) against the official register. You can do this as part of the Add Worker wizard, or later from the worker's profile.

You're now on step 2, Add Credentials, of the wizard.

  1. Click + Add Credential. The Add credential window opens.
  2. Choose a Credential type — for example, Working With Children Check (VIC). The form fields adjust to match the credential you pick.
  3. Enter the credential details. For a Victorian Working With Children Check that's:
    • Card Number — the card or application number exactly as printed on the front of the card. It's a 7–8 character base of seven digits, sometimes followed by a letter (e.g. 1234567A). If the card shows a renewal suffix like -03 you can include it or leave it off — Oho only checks the part before the hyphen. Don't add spaces.
    • Last Name (Surname) — as shown on the card
  4. Save the credential, then click Next to continue.
  5. Add Exemptions (step 3) is optional — skip it if it doesn't apply.
  6. On Review (step 4), check the details, then click through to Finish (step 5).
You can skip credentials and add them later

If you don't have the credential details handy, skip this step and add them anytime from the worker's profile.

Step 4: Understand the result​

Once a credential is added, Oho verifies it and shows a status. You'll see it on the worker's profile and in Compliance Overview (under Continuous in the left menu).

The status is colour-coded so you can scan it at a glance:

Status (as shown in the app)ColourWhat it means
May engageGreenValid and current — the person is cleared for the work.
May not engageRedNot valid — expired, suspended, not found, or a match on a ban register.
Under reviewYellowCleared, but worth a closer look — for example a condition on the clearance, a possible match, or an expiry coming up.
In progressGreyStill being checked.
ErrorGreyThe source couldn't be reached; Oho will try again.

That's the whole vocabulary — every check in Oho reports one of those five outcomes. What each one means for an exemption or a ban check (where green means "no match", not "cleared"), and the API value behind each badge, are on Core Entities.

Most checks complete in seconds. Government registries occasionally take longer, so if a check is still pending, give it a minute and refresh.

That's the full loop — account, worker, credential, result.

Optional: Invite your team​

Working with colleagues? Bring them into Oho with a shareable link. You share it, they sign up, and they're automatically given the role you chose.

  1. In the left menu, click Settings.
  2. Under Access, select Users & Groups.
  3. Click Invite Users in the top right. The Share Invite Link window opens.
  4. Choose the role new joiners should get from the dropdown (for example, Admin).
  5. Click Copy to copy the invite link, then send it to your teammate however you like — email, chat, etc.
Roles are applied automatically

Anyone who signs up through the link is assigned the role you selected. If you need different roles, generate a separate link for each role.

Need to invalidate an old link?

Click Refresh in the Share Invite Link window to generate a new link. The previous link stops working.

What's next?​

You've added a worker and run your first check. From here you can:

Common questions​

My worker won't save​

  • Check that all three required fields are filled: Legal First Name, Legal Last Name, and Organisation. Date of Birth and Work Email are not required to save.
  • If you did enter a date of birth, the worker must be at least 12 years old.
  • If the Organisation field is empty, start typing a name to create your first organisation.

My check came back red or couldn't be found​

  • Double-check the name and date of birth match the worker's official ID exactly.
  • Confirm the credential number is entered correctly — for a WWC, that's the card or application number exactly as printed (a 7–8 character base like 1234567A). A renewal suffix like -03 is optional, and there should be no spaces.
  • If everything looks right and it still fails, the registry may not have a matching record. Contact support@weareoho.com with the worker's name.
  • Confirm you sent the latest link. If you clicked Refresh, any earlier link no longer works.
  • Generate a fresh link from Settings → Users & Groups → Invite Users and resend it.

Need help?​

  • Email: support@weareoho.com
  • In-app: click the Help button in the bottom-right corner of any screen