Work the Review & Decide Queue
Most checks settle themselves. Review & Decide is the shared queue for the ones that can't — a probable ban match, a police check with disclosable outcomes, a document a person has to read. Every item is visible to every administrator, so anything sitting there is the team's to pick up.
An empty — or at least a triaged — queue, with every decision attributed, dated and noted in the audit trail.
Step 1: Open the queue
In the left menu, click Review & Decide. The badge beside it counts everything open; it turns red while a register is saying someone must not work.
The same queue is behind the bell icon in the header.
Step 2: Pick your lens
Three controls narrow the queue before you start reading.
Who you're reviewing — Everyone, Workers, or Applicants. Workers is continuous monitoring of your current team; Applicants is pre-employment screening for people who haven't started.
Which tab:
| Tab | What's in it |
|---|---|
| Red flags | A register has excluded, suspended or barred someone |
| Open | Everything else waiting for a decision |
| Cleared | Decisions already made — resolved and dismissed |
The toolbar — filter by Priority (Urgent, High, Medium, Low — work Urgent and High first), Decision type, and when the item was Raised (last 24 hours, 7 days, 30 days, or all time). Use Group by (date or priority) and Sort (newest or oldest first) to order what's left.
The whole toolbar lives in the address bar, so a filtered queue survives a reload and can be pasted to a colleague.
Step 3: Read the item
Click a row to open it. What you see depends on the item type — a ban match shows the register row beside the worker's details, an attachment review shows the document itself — but every one names the subject, what was found, and when.
The concept page lists every item type and what raises it.
Step 4: Decide
Each item offers only the decisions that make sense for it:
| Decision | What it means |
|---|---|
| Confirmed | The flag is real — the subject is updated to match |
| False positive | The flag is wrong — the subject goes back to a clear state, with the override noted |
| Dismissed | Closed without substantive action: a duplicate, or an informational item acknowledged |
| Escalated | Passed to a more senior reviewer; nothing changes on the subject |
| Request a re-upload | The document was wrong, so ask for a replacement rather than judging it |
| Keep / accept a value | For import conflicts: whose version of a name stands |
Add a note. It isn't compulsory, but it's what an auditor reads in twelve months — and for anything you're calling a false positive, it's the difference between a defensible decision and an unexplained one.
A credential downgrade review nobody answers auto-confirms the downgrade after your configured window (72 hours by default). A revoked credential still reading "may engage" is the worse way to be wrong.
Working the red flags
Red flags are the subset where a regulator has said someone must not work, so they behave differently: acknowledging one is not the same as deciding it.
- Needs acknowledgement — nobody has looked yet.
- Acknowledged — someone has seen it. The flag still stands and still needs a decision; acknowledging only stops it reading as unseen.
Work this tab first. It's also the page to open when someone asks whether anyone has been barred.
Where decisions land
Every decision is written to the audit trail with who made it, when, and the note. On the surfaces that matter — a worker's status, what's published back to your ATS or HR system — it's the decision that leaves the building, not the raw automated answer.
Revert, on the Cleared tab, undoes a decision: Oho restores what the decision overwrote rather than guessing at an inverse, and the item goes back to Open. The original decision stays in the audit trail, and when a decision can't be reverted the row says why instead of offering the button. An item that raised follow-on items can't be reverted while those are still open.
Reduce what lands here
Under Settings → Manage → Review & Decide, two lists control the queue's volume:
- Mandatory review types — credential types a person must always confirm, whatever the register said.
- Downgrade review types — credential types where a register's move to "may not engage" is held for confirmation.
Both trade more assurance for more queue. Start with the credential types where being wrong is expensive.
Decision types
Every kind of item that can land in the queue. The labels are exactly the ones the app shows.
| Decision type | What it is |
|---|---|
| Ban match | A probable match against a ban register that isn't certain |
| Possible ban match | A low-scoring match, usually a name-only hit with no date of birth on the register row |
| Police check outcome | A police check came back with a disclosable outcome, or the provider couldn't process it |
| Verification outcome | A register answered, but not conclusively, such as a visa carrying work conditions |
| Name mismatch | The name printed on a credential doesn't match any name Oho holds for the person |
| Attachment check | An uploaded document scored low confidence, or looks like the wrong kind of document |
| Mandatory document review | A credential of a type your organisation always reviews by hand was submitted |
| Registry downgrade | A register moved a credential you rely on to may not engage, and its type is on your review list |
| Accreditation transfer | A new worker looks like an applicant already screened; confirming copies their credentials across |
| Amended after verification | Someone changed a credential after its verification had settled |
| Expiry date entry | A register cleared a credential but doesn't publish expiry dates, so the date on the card is needed |
| Import name conflict | A spreadsheet import carried a different name from one corrected by hand in Oho |
| Training provider status | A qualification's training provider is no longer registered |
| Training product status | A qualification's training product is superseded or no longer current |
| Qualification document | A document was attached to a qualification and nobody has sighted it yet |
| USI transcript check | A USI transcript left a qualification unconfirmed or different, or couldn't be verified |
| Reference IP match | A referee submitted a reference from the same network as the applicant |
A Registry downgrade nobody decides confirms the downgrade on its own after your organisation's window. Keep these near the top of the list.
Related
- Review & Decide — every item type, what blocks and what doesn't
- Understand your Compliance Overview — the dashboard these items are flagged from
- Audit trail — where decisions are recorded
- Document recognition — what raises an attachment review